Shipping, Returns and Privacy
Information for purchases of Transforming Basketball apparel and accessories.
Shipping
TopThank you for your support of Transforming Basketball! We strive to provide you with a seamless shopping experience, including a reliable and timely delivery of your orders. Please review our Shipping Policy to understand the details of our shipping process.
Order Processing: Orders are processed within 1-2 business days from the date of purchase. This processing time allows us to review your order, prepare it for printing, and ensure that all details are accurate.
Shipping Methods: We partner with trusted shipping carriers to deliver your orders. The shipping methods available may vary based on your location and the shipping carrier selected during the checkout process. You will receive updates on expected delivery dates via email once the order has been fulfilled.
International Shipping: We offer international shipping to many countries. International delivery times may vary based on the destination and customs processing. Please note that customers are responsible for any customs duties or taxes that may apply to their orders.
Shipping Delays: While we strive to meet our delivery timeframes, there may be unforeseen circumstances such as weather conditions, holidays, or other factors that could cause delays. In such cases, we will do our best to communicate any potential delays and keep you informed about the status of your order.
Address Accuracy: It is the customer's responsibility to provide accurate and complete shipping information. Please double-check your shipping address during the checkout process to ensure that your order reaches you without any issues.
If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our customer support team at info@transformingbball.com.
Thank you for shopping with Transforming Basketball!
Returns and Damaged Items
TopNo Return Policy (EU exempt)Â
No refunds or returns are accepted across all products within the Transforming Basketball store.
Damages and issues
Please inspect your order upon reception and contact us immediately via info@transformingbball.com if the item is defective, damaged or if you receive the wrong item.
European Union 14 day cooling off period
With products shipped inside the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Your statutory consumer rights are unaffected.
Your Merchandise Order Information
TopWe collect your name, email, delivery address, optional phone number and selected products to calculate shipping, process your order and provide support. Printful receives delivery details to quote shipping and fulfil paid orders. Stripe processes your payment and receives the order and delivery details. We do not receive or store your full card number.
Vercel hosts the shop, Neon stores order records, and our Google Workspace email service sends order-related updates. A necessary cookie allows this browser to view your order status for up to 90 days. Shipping updates are also sent to your email. Placing an order does not subscribe you to marketing emails.
Your bag uses browser storage to remember selected products and quantities while you browse and return from checkout. It does not store your delivery address or payment details. You can remove items in your bag or clear your browser data.
Unsubmitted shipping quotes are removed after seven days. We retain paid-order records for fulfilment, support and applicable accounting obligations. See our Privacy policy for your rights, international processing and contact details.
Order Help
TopFor order changes, delivery questions or damaged items, contact info@transformingbball.com with your order reference. Please contact us before sending an item back. Read our Terms and Conditions.